To view session details and to join the live stream, click the plus sign (+) next to the session name. Times listed below are in Central Time Zone.

Leadership Track Learning Objectives: 

  1. Guide your organization to become more consumer-centric 
  2. Transform your organizational culture by scaling habit change across the workforce 
  3. Restore joy and a feeling of accomplishment to your day by working smarter, not harder 
  4. Take specific action steps to address contemporary healthcare leadership challenges 

Day 1

Wed, Mar 03, 2021

10:00 am - 11:00 am

Conference Welcome and Opening Keynote

11:00 am - 11:10 am

Break and Transition to Adapting Your Leadership Track

Craig Deao, MHA photo David Duncan photo
11:10 am - 12:30 pm

Discover the Secret Lives of Customers

Craig Deao, MHA Managing Director and Speaker - Huron

David Duncan Senior Partner - Huron | Innosight

Colleen McCrory, MBA, FACHE photo
1:00 pm - 2:00 pm

The Future of Care Experience: Moving Beyond Satisfaction

Colleen McCrory, MBA, FACHE Director and Coach - Huron

Day 2

Thu, Mar 04, 2021

10:00 am - 11:15 am

Conference Welcome Back, Day Two Opening Remarks and Keynote

11:15 am - 11:20 am

Break and Transition to Adapting Your Leadership Track

Natalie Painchaud photoRyan McPherson photo
11:20 am - 12:30 pm

Nothing Changes Until the People Change: How to Transform Organizational Cultures Through Habit Change

Natalie Painchaud Director of Learning - Huron | Innosight

Ryan McPherson Managing Director - Huron

Clay Linkous, MBA, FACHE, CSSBB photo Katie Oliva, RN, MBA, MSN, NEA-BC, CCNS, CCRN photo
1:00 pm - 1:40 pm

The Post-COVID Executive

Clay Linkous, MBA, FACHE, CSSBB Director and Coach - Huron

Katie Oliva, RN, MBA, MSN, NEA-BC, CCNS, CCRN Senior Director and Coach Leader - Huron

Kristie Tobias, MHA, HFMA CRCR photo
1:40 pm - 2:00 pm

Diversity, Equity, and Inclusion

Kristie Tobias, MHA, HFMA CRCR Director, Coach and Speaker - Huron

Day 3

Fri, Mar 05, 2021

10:00 am - 10:55 am

Conference Welcome Back, Day Three Opening Remarks and Keynote Panel Discussion

10:55 am - 11:00 am

Break and Transition to Adapting Your Leadership Track

Jackie Gaines, MS, RN photo
11:00 am - 11:15 am

How to Work Smarter Not Harder | Time and Energy Management: 10 Practical Ideas That Will Make Your Day Easier and More Productive

Jackie Gaines, MS, RN Senior Director and Executive Leadership Coach - Huron

Clay Linkous, MBA, FACHE, CSSBB photo
11:15 am - 11:30 am

How to Work Smarter Not Harder | Dynamic Communication for Dynamic Times

Clay Linkous, MBA, FACHE, CSSBB Director and Coach - Huron

Stephanie Baker, MBA/HCM, BSN, RN, CEN photo
11:30 am - 11:45 am

How to Work Smarter Not Harder | Leading the Virtual, Stressed Team

Stephanie Baker, MBA/HCM, BSN, RN, CEN Managing Director - Huron

Margaret Stanzell photo Wayne Sotile, PhD photo
11:45 am - 12:30 pm

WIRED for Resilience

Margaret Stanzell Director - Huron

Wayne Sotile, PhD Founder - Sotile Center for Resilience

1:00 pm - 2:15 pm

Conference Fireside Chat and Closing Keynote